CAREERS

Join team Marlow!

About the Brand

Founded in 2020 and Based in Auckland, New Zealand, Marlow is a multi-channel retailer and distributor of women’s athleisure wear.  We pride ourselves on producing high-quality active and leisure products.

We have a passionate and close-knit team that is dedicated to continuous improvement, both in the product we design and how we deliver it to market. This is an attitude that extends to our strong customer focus.

Sustainability is at the heart of all our business practices. Here at Marlow we are always looking to improve our processes to ensure we are thinking about our impact on the environment and a sustainable future. 

We are on an exciting journey and have huge goals to further expand the business both in domestic and international markets. Join us to embark on our next chapter of growth. 

 

Current Job Opportunities: 

Inventory Coordinator - Full Time (Mon-Fri)

The Inventory Coordinator plays a critical role in ensuring the smooth operation of Marlow's inventory and warehouse functions. This role is responsible for maintaining accurate stock records, managing inventory movements, coordinating incoming and outgoing deliveries, and supporting both our retail stores and online business. 

Key Responsibilities

Inventory Management

  • Receive, process and manage all incoming deliveries
  • Maintain accurate inventory numbers within Cin7 Omni and Shopify
  • Enter and maintain product information including landed costs, RRPs and style codes
  • Monitor stock levels across the warehouse and retail stores
  • Coordinate stock transfers and replenishment between all locations
  • Investigate and resolve inventory discrepancies
  • Complete regular stock counts and assist with company stocktakes
  • Produce inventory reports and provide insights on stock levels, best sellers and performance 

Warehouse Operations

  • Maintain an organised, clean and efficient warehouse
  • Coordinate all incoming and outgoing freight
  • Manage courier bookings and shipping documentation
  • Conduct quality control checks on incoming deliveries
  • Manage faulty stock, repairs and seconds
  • Process returns and exchanges from stores and customers
  • Assist in planning and running warehouse sale events
  • Ensure all warehouse procedures are followed consistently 

Online Customer Service

  • Respond promptly to customer enquiries via email
  • Process refunds and returns through Shopify
  • Manage customer pre-orders / post purchase support
  • Monitor and action out of stock notifications 
  • Ensure products are live online with accurate inventory and product information
  • Deliver exceptional customer service across all customer touchpoints 

Operations Support

  • Respond to inventory enquiries from retail stores
  • Provide stock feedback and inventory recommendations to management
  • Participate in weekly team meetings
  • Support operational projects and continuous improvement initiatives
  • Assist across the business where required as part of a collaborative head office team 

Skills and Experience

We're looking for someone who is highly organised, proactive and enjoys working in a fast paced retail environment.

You will ideally have:

  • Previous inventory, operations or warehouse experience
  • Experience using inventory management systems (Cin7 Omni experience would be beneficial).
  • Shopify experience is advantageous
  • Excellent attention to detail and accuracy
  • Strong organisational and time management skills
  • The ability to prioritise multiple tasks and meet deadlines
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Confidence working with numbers and inventory reporting
  • Intermediate computer skills, including Microsoft Excel 

Please email your CV to online@marlownz.com to apply.

 

Ponsonby Store Manager - Full Time (Tues-Sat)

 

Marlow is looking for a Boutique Store Manager to lead our Ponsonby store as we renovate into a beautiful new luxury retail space.

This is an exciting opportunity for an experienced retail leader who loves premium customer experience, team development, styling, and store performance. If you are passionate about fashion, wellness, and building a high-performing team, we would love to hear from you.

About the role

This is a full-time leadership role based in Ponsonby, working Tuesday to Saturday, approximately 37 to 38 hours per week.

As Boutique Store Manager, you will lead the day-to-day success of the store, creating an exceptional customer experience while driving sales, team performance, and operational excellence. You will work closely with the Directors and Retail Training Manager and play a key role in the continued growth of the Marlow brand.

Key Responsibilities

Leadership and Team Development

  • Lead, coach, and motivate the store team to deliver exceptional service and results
  • Build a positive, high-performing team culture
  • Support training, development, and ongoing performance growth
  • Lead by example in all areas of customer service, presentation, and professionalism

Sales and Customer Experience

  • Deliver an elevated in-store experience that reflects the Marlow brand
  • Build strong relationships with customers through styling, wardrobe appointments, and VIP engagement

  • Act as a passionate brand ambassador in every customer interaction

Operations and Commercial Performance

  • Oversee rostering, with planning and sign-off in partnership with Directors
  • Support store operations including banking, wages, and daily administration
  • Manage stock, stocktake, and inventory processes
  • Work confidently with POS and inventory systems
  • Support e-commerce and online customer service activity
  • Maintain high visual merchandising standards across the store

Brand and Community

  • Support in-store events, new brand launches, and VIP evenings

  • Contribute to social media content creation that reflects the Marlow brand and community

Skills and Experience

  • Previous experience in a store management role
  • Strong customer service and sales leadership capability
  • Experience managing KPIs, store operations, stock, and rostering
  • Proven ability to lead and develop a retail team
  • Excellent communication skills with both customers and team members
  • Confidence using inventory management and POS systems
  • A genuine passion for fashion, styling, and premium customer experience
  • Flexibility to support the needs of the business
  • Commitment to building a long-term career with the brand

Please email your CV to online@marlownz.com to apply.

 

Know Someone Great?

Our store team is expanding, and we are looking for some fabulous women to bring on board to help take our brand into the next growth phase. We need people to help our customers feel great and enjoy expressing themselves where fashion meets daily life. 

Are you someone who loves people and has a passion for health and wellness, is friendly, likes to have a bit of fun and of course has a love for fashion and quality? 

Are you a mum, looking to return to work or are you considering a change in career?  Are you a Pilates instructor looking for hours to supplement your classes? 

Here at Marlow, we are a team of women of all ages and walks of life.  Including;

Teachers, Designers, University students, National Managers, Mothers and more. We have a diverse range of cultures.  We have fun, work hard and all share a common love for the Marlow brand

You will enjoy building our Marlow community, who love coming back because of the team and the experience of exploring fresh ideas and garments that make them feel great. You are more than a shop assistant, you are an inspired community experience person and stylist.

All our stylists are provided with a Marlow wardrobe to complete your look, along with great training and development when you join Team Marlow. 

If this sounds like you or you would like to refer someone else who you think would be perfect, please get in touch we’d love to hear from you!

We are offering a $500 voucher to spend in-store or online if your referral is successful! 

 

Expressions of Interest 

We are always on the lookout for enthusiastic and talented people to join our team, if you love fashion, enjoy an active lifestyle and share our vision, we would love to hear from you!

If you’d like to join MARLOW please email your resume and cover letter to online@marlownz.com

 

Staff Testimonials

Vic - In Store Stylist

I’ve been part of Team Marlow for about 15 months, and loved every second! I love the ethos behind the brand and the care put into every aspect of the brand. Every day I meet so many new people and build new relationships, helping people feel like their best selves! It’s so rewarding to see people visibly gain confidence and feel so happy in their skin. Marlow is so classic, and so beautiful, all the pieces are so timeless! The whole team loves the brand with everything, and it’s infectious! It’s amazing to work somewhere where the product is just as good as the team behind it. I feel so valued and appreciated, and it makes for such a fun work environment! 

Bijou - Mount Maunganui

I’ve worked at Marlow for just over two years now and find our community welcoming, progressive and supportive. Each day brings somebody new through the door and an opportunity to not only spark our creativity when styling customers, leaving them feeling confident and excited about their new pieces, but to brighten their day and establish enduring connections. Marlow is the epitome of classic, timeless fashion and their passion for their values is infectious! When you love what the brand stands for, enjoying the job comes effortlessly. At Marlow, you’ll be supported and valued by your co-workers and superiors.