SHIPPING

 

WE SHIP WORLDWIDE!

 

NEW ZEALAND

1-5 Working days*

Includes tracking
FREE on orders $200+
$8 on orders under $200

$15 on all rural deliveries under $200

 

AUSTRALIA 

Australia DHL Express l 2-4 Business Days
$14.99 AUD on orders under $350 AUD
FREE on orders $350NZD+

Includes tracking service via DHL 

 

REST OF THE WORLD

7-14 Working days*
Includes tracking service via DHL, Fedex or NZ couriers
FREE on orders $500NZD +
$40 NZD on orders under $500

 

*Please allow for 3-5 days extra for delivery time during busy periods such as Christmas and holiday period or sale time due to order volume.

DISPATCH TIMES

Once your order has been placed, we aim to dispatch your order as quickly as possible during our standard business hours of 8:30am - 5pm Monday to Friday. Orders placed after 2pm on Friday will be dispatched the following Monday. Orders placed over the weekend will be processed the following Monday.

Once you have placed your order with us, you will receive an email confirmation when your order has been dispatched and is on its way to you. This email will include your tracking information.

Please note we do not ship to PO boxes

 

Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.

 

Delivery timeframes are just an indication, we will not be held accountable for longer delivery times. Cancellations will not be accepted due to a delivery being late.

 

We will provide a copy of your receipt via email and a hard copy will also be sent with your order. It is important that you hold onto a copy of your receipt should you wish to return your purchase.

 

Marlow ships throughout New Zealand using NZ couriers or Post Haste and via DHL or FEDEX for international orders.

 

International Customs and Duty Fees

 

Please note orders shipped to AU valued at more than NZ $1000 may incur duties, customs charges and fees (including GST on duty / freight) charged by the AU customs service once the order reaches its destination port. These amounts must be paid by you directly to the au customs service or its authorised service provider. Separate orders placed on the same day may still be subject to the duties, customs charges and fees, as if they were the one order. Marlow are not responsible for and will not reimburse any of these duties, customs charges or fees.

 

For any queries on shipping or delivery please contact our customer service team at online@marlownz.com