Marlow & Covid 19
To our amazing Marlow community,
Our number one priority at the moment is the wellbeing of our customers and staff. Therefore due to the government level 4 restrictions in Auckland, our Ponsonby and Milford stores are currently closed until further notice, as we do our part to ensure that we are keeping our community safe and well.
Our online store is open 24/7 and we are continuing to ship essential items via contactless delivery (huge thank you to our courier providers). Click and Collect will be available in Level 3 from both Auckland locations.
Please expect delays (1-3 business days) with the dispatch of online orders. With a complex situation like this, things may change, so the team will keep you updated as we navigate this together. Due to the extremely widespread nature of this new Delta variant we are operating with only one person in the office at a time so please bear with us. This is to ensure our staff are operating safely under the MBIE guidelines.
If you have received your item and it is not suitable please send us an email within 7 days of it’s arrival, please email firstname.lastname@example.org and let us know if you’re intending to return an item. Once the lockdown has lifted and your region is at level 3 and it is safe to do so, you can send these back to us within 14 days of your region being at level 3. Please note returns can only be accepted on full priced items, we cannot accept any returns on sale items.*
During this period, The Marlow Team will still be here for you, if you have any questions at all, our team will be available Monday to Friday between the hours of 9am till 5pm to help with anything you need. You can now live chat with our team via our marlowstore.com website, or alternatively you can email us with any queries at email@example.com. Our Facebook and Instagram messaging will also be available for you.
We are extremely lucky to have such a beautiful, supportive community behind us. Your patience and understanding is greatly appreciated as we explore new and exciting ways to bring Marlow to you over the next weeks.
As members of our Marlow community, we want to stay in touch with you. So if you have any recommendations of things you want to see over the next week, whether it's outfit inspiration, funny memes, workout videos, please feel free to contact us - we would love to hear from you.
We will hopefully be able to have you back in store shortly and be able to return to business as usual. Until then, be kind, take care of one another, and stay safe.
We are here for you!
With love, Team Marlow